AIR INDIA EXPRESS WINS ‘BEST USE OF AI IN CUSTOMER EXPERIENCE’ AWARD FOR AI-POWERED GUEST SUPPORT

Breaking Travel News - Sep 24, 2026

Air India Express has been recognised with the ‘Best Use of AI in Customer Experience’ award at the UBS Forums 25th CX Strategy Summit & Awards 2026 for its AI-powered guest support capabilities led by Tia, the airline’s digital face for guest assistance.

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